Shipping & Delivery

All jewelry pieces are carefully packaged and shipped within 3-5 business days of order confirmation. We offer standard shipping (7-10 business days) and express shipping (2-3 business days) options. International shipping is available with delivery times varying by destination. Customers are responsible for any customs duties or taxes imposed by their country. We are not liable for delays caused by shipping carriers or customs processing.

Returns & Exchanges

Items may be returned within 30 days of delivery in original condition with all packaging and certificates. Custom or engraved pieces are not eligible for return unless defective. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect. Refunds will be processed within 7-10 business days after we receive the returned item. Exchange requests must be made within the return window and are subject to availability.

Product Care & Warranty

All Martina Kocianova jewelry comes with a one-year limited warranty covering manufacturing defects. This warranty does not cover normal wear, damage from misuse, or alterations made by third parties. We recommend professional cleaning and inspection annually. Proper storage in provided jewelry boxes or pouches helps maintain quality. Exposure to chemicals, perfumes, or harsh conditions may affect finish and is not covered under warranty.

Privacy & Security

We protect your personal information and use it solely for order processing, shipping, and customer service. Payment information is encrypted and processed through secure channels. We do not sell or share customer data with third parties for marketing purposes. Email communications may include order updates and occasional promotional content, which you can unsubscribe from at any time. All data is stored securely and handled in compliance with applicable privacy laws.