Terms
Sizing
All our rings are made by hand, which means we can make your ring to your exact ring size. Please state your ring size during checkout. If you are unsure of your ring size, visit a local jeweller to be measured exactly,you can also provide us with the diameter of your favourite ring or get in touch to provide you with a ring sizing gauge at hello@martinakocianova.com. If you won't state your ring size during the checkout, no worries you will be contacted shortly with more information on how to measure your size.
Find your ring size:
Deliveries
UK Free Standard delivery via 48 hours tracked Royal Mail or UK Post Office (2-5 working days).
Please note that the Channel Islands & Scottish Highlands will take up to 5 days.
Express International Delivery: (3-17 days)
All shipments outside of the United Kingdom may be subject to customs duties, import duties or taxes. Such charges are not included in the purchase price of Martina Kocianova products and these charges must be paid by the recipient. Same applies to returns.
Returns
For all returns, please contact us at hello@martinakocianova.com. We do not offer free returns, however we give store credit, if the piece has been received for return. Return cannot be processed for custom or customised pieces.
Refunds
If you are eligible for a return, we will notify you once we’ve received and inspected it and let you know if the refund was approved or not. We do offer store credit and not a refund, for all in-stock pieces once the item has been received. Shipping fees and customs cannot be refunded.
Jewellery care
Our jewellery is made to last but can be very delicate. Please take care while in possession of the jewellery. Most jewels are made from Sterling silver or gold and semi-precious or synthetic stones. Please be careful with the gemstones and sculptural gem-carved pieces. If they become cloudy and dark after some time, wash them in water with a soft toothbrush to clean the build-up dirt. Most pieces are created for everyday wear, but there are a few, conceptual pieces from the collection that need extra care.
If the jewellery piece is stone-carved, be careful not to drop them. This can cause breakage.
Whether gold or silver, the metal will naturally scratch or mark throughout time. If the jewellery is engraved, the colour of the enamel and the sharpness of the engraving will slightly change and become a bit darker.
The best way to store your jewellery is in a dry, padded, and dark space. If you have any extra questions about how to take care of your piece please contact us at hello@martinakocianova.com
Warranty
There is a one-year repair warranty on Martina Kocianova products. This covers craftsmanship faults only; the warranty does not cover wear and tear from regular use or loss of an item. To consider a warranty claim, we will need to see the piece in person to verify the claim, as well as receive proof of purchase.
Sustainability Statement
As a brand, we’re always conscious of what and how we produce. Every piece of Martina Kocianova's jewellery is handmade by Martina herself in the London studio. It’s important for us to be transparent with the choices we make around materials, processes, and packaging. Martina Kocianova’s emphasis has always been on creating one-off pieces that will be kept forever, rather than mass-producing pieces with a short shelf-life. Most ofthe materials are sourced locally, if outsourced we work with trusted suppliers. If you want to get more information about the origin of the materials, contact us below.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at
Intellectual property rights
All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes,tools, fonts, designs, diagrams, layouts, methods, processes, functions, and software
(collectively, “Content”), is the property of Martina Kocianova or Provider and is protecte by national and international copyright and other intellectual property laws. You may no reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Martina Kocianova as the case may be. Martina Kocianova shall have the exclusive right to authoris or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Martina Kocianova shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content. Any reproduction, publication, distribution, display, modification, or creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Martina Kocianova shall be carried out by you for lawful
purposes only and in compliance with all applicable laws.
Privacy Policy
All personal information saved on the site will be handled with utmost care. This website,
https://martinakocianova.com/ (Website), is owned and operated by Martina Kocianov ("We"). The information that we store will not be sold or used for any purposes other than ensuring the best service possible. This Privacy Policy describes how your personal
information is collected, used, and shared when you visit or make a purchase from Martin Kocianova (the “Site”) HOW AND WHEN WE COLLECT PERSONAL INFORMATION FROM OR ABOUT YOU? We collect and process personal information when you:
1.1 visit our Website (including when registering an account, or filling in forms on our
Website, such as when you sign up for newsletters or enter a competition);
1.2 purchase any products from our Website or subscribe to any of our services;
1.3 attend any of the events we may organise or host from time to time;
1.4 contact us or request information from us in any other way;
1.5 participate in our competitions, customer satisfaction surveys or other market research;
1.6 communicate with us via social networking websites, third-party apps or similar
technologies; or
1.7 send us a CV, whether speculatively or in response to a job advertisement.
1.8 The information we collect about you may be directly identifiable or indirectly
identifiable personal information. Identifiable information refers to something directly
identifiable to you, for example, an email address or name. Indirectly identifiable
information is the information we may use that tracks your actions on or off our Website
but does not include directly identifiable information. We may, as an example, collect
details about your visits to our Website, including traffic data, location data and other
communication data, used for analytics to improve your experience with our Website. We use this data for reporting and for monitoring the effectiveness of advertising or marketing campaigns.
1.9 We will indicate where any personal information we have requested is mandatory or optional. We will also explain the consequences should you decided not to provide the information which we have indicated is mandatory. In some circumstances, this may mea we are unable to provide you with a certain service or product.
2. WHAT PERSONAL INFORMATION WE COLLECT ABOUT YOU
We may collect and process the following personal information about you that you provide
to us:
2.1 contact details (such as your name, address, email address and telephone number);
2.2 demographic information (such as age and/or other information that may identify you
as an individual);
2.3 password and other authentication information;
2.4 responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
2.5 financial and credit card information;
2.6 your marketing preferences.
Additional Information
2.7 We will collect and store your purchase history with us.
2.8 If you contact us with a complaint or query, we may keep a record of any phone number
used to contact us, as well as the correspondence and the period of time it took for us to
deal with a query or any request you had. We may also record your levels of satisfaction
with the services we have provided.
2.9 At some of our events, we may photograph, record or film onsite activities. In this case,
you may be filmed, photographed or recorded as part of any such activities.
2.10 When you visit our Website and other digital properties, we may also collect
information from you automatically, for example using cookies and other similar
technologies. A cookie is a small file of letters and numbers that we may set on your device.
You can find more information about the individual cookies we use and the purposes for
which we use them in our Cookie Policy. This type of information may include the following:
information about your device, operating system and IP address;
your login information;
browser type and version; or
information about your visit, including URL, clickstream (i.e. your journey to, through and
from our site), length of visits to certain pages, and page interaction information.
For more information about cookies, and how to disable cookies, visit
http://www.allaboutcookies.org.
3. PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION
We may process your personal information for the following purposes:
3.1 to provide you with the information, products and services you have requested and send
you marketing and advertising materials;
3.2 to authenticate your access to our Website and other digital properties;
3.3 for system administration purposes and internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes;
3.4 to monitor your use of our Website and other digital properties to improve the user
experience and to ensure that content is presented most effectively for you and your
device;
3.5 to provide user support and ensure we provide a good level of customer service;
3.6 to tailor any marketing or advertising so that it is more relevant to you;
3.7 to notify you of any changes to our services;
3.8 to conduct marketing analysis to allow us to assess trends and the effectiveness of our
advertising and marketing campaigns (including using your personal information to
evaluate, analyse or predict certain personal aspects relating to you, such as your
preferences, economic situation, interests, and/or location);
3.9 if you are filmed, photographed or recorded as part of any onsite activities at one of our
events, your image or likeness may be used in promotional material, sponsor, exhibitor and
media partner coverage in print, online and on broadcast television;
3.10 to run and administer our competitions;
3.11 for recruitment purposes;
3.12 for security and fraud prevention;
3.13 to ensure that our Website and digital properties are safe and secure; and
3.14 to comply with applicable laws and regulations.
3.15 We may also match personal information that you provide to us directly with other
information about you obtained from or held by third-party sources (such as social media
platforms). This may include your contact details, demographic data, your social media
interactions, preferences, interests, geographic location and age or age range. We may use
this personal information to tailor and show advertisements more relevant to you on our
Website. For example, we use CARGO to power our online store, you can read more about
how CARGO uses your Personal Information here: https://cargo.site/Privacy
4. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION
We will only process your personal information where we have a legal basis to do so. The
legal basis will depend on the purposes for which we have collected and used your personal
information. In almost every case the legal basis will be one of the following:
4.1 Our legitimate business interests: Where we must understand our users, promote our
services and operate effectively as a digital platform provided in each case that this is done
in a legitimate way which does not unduly affect your privacy and other rights. For example,
we will rely on this legal basis when we conduct certain market analyses to understand our
users in sufficient detail, so we can create new services and improve the profile of our
brand.
4.2 Performance of a contract with you (or to take steps before entering into a contract with
you): For example, when you have purchased a product from us and we need to use your
contact details and payment information in order to process your order and send the
product to you.
4.3 Compliance with law: Where we are subject to a legal obligation and need to use your
personal information in order to comply with that obligation.
5. WHERE WE STORE YOUR PERSONAL INFORMATION
5.1 The personal information that we collect may be transferred to, and stored at, a
destination outside the UK or the European Economic Area (the EEA), including countries,
which have less strict, or no data protection laws, when compared to those in UK and
Europe.
5.2 Whenever we transfer your information as described in the paragraph above, we will
take steps which are reasonably necessary to ensure that adequate safeguards are in place
to protect your personal information and to make sure it is treated securely and in
accordance with this privacy notice. In these cases, we rely on approved data transfer
mechanisms (such as the EU "Standard Contractual Clauses") to ensure your information is
subject to adequate safeguards in the recipient country.
6. HOW WE KEEP YOUR PERSONAL INFORMATION
6.1 We take steps to ensure that the personal information that you provide is retained for
only as long as it is necessary for the purpose for which it was collected. After this period it
will be deleted or in some cases anonymised. For example, if you have purchased with us,
we will keep a record of your purchase for the period necessary for invoicing and tax
purposes. We may also keep a record of correspondence with you (for example if you have
made a complaint) for as long as is necessary to protect us from a legal claim.
photography by: Chanley Rew.